Last Updated: September 2026
Website: todolaos.com (“ToDoLaos”, “we”, “us”, or “our”)
Please read these Terms & Conditions carefully before booking any transport, tours, or local travel services through todolaos.com. By making a booking or submitting an inquiry with us, you agree to be bound by these terms.
1. Our Service & Role
ToDoLaos is a local, human-verified travel curation and booking portal based in Laos. We act as an intermediary to arrange and facilitate local travel services—including train tickets, flight tickets, Mekong slow boat journeys, private transfers, motorbike rentals, and custom tours—by coordinating directly with trusted local operators and transport providers across Laos.
2. Manual Verification & Booking Process
Unlike automated booking engines, bookings made on ToDoLaos are manually checked and verified by our on-the-ground team.
- Booking Request: When you place an order, you are submitting a request for our team to secure your arrangements with local providers.
- Availability Check: Travel availability in Laos (including train ticket inventory, flight seats, and boat capacity) changes rapidly. Our local team manually checks and verifies real-time availability with our local contacts upon receiving your request.
- Confirmation: Your booking is only finalized once our team explicitly confirms that your arrangements are secured.
- Alternatives: If your requested service or preferred schedule is unavailable, our team will contact you directly with the best available alternatives before confirming or processing your reservation.
3. Pricing & Payment
- Upfront Pricing: All prices displayed on todolaos.com are clear and upfront. We do not charge hidden booking markups or unexpected station fees.
- Payment Processing: Payments made on our portal are processed securely through our authorized payment partner, Stripe.
- Rates: Prices are subject to local operator rate changes until your booking is officially verified and confirmed by our team.
4. Cancellations, Changes & Refunds
- Customer Changes: If you need to change or adjust your travel plans, contact our team directly via WhatsApp or email as soon as possible. Changes are subject to availability and the specific policy of the local transport or tour operator.
- Provider Cancellations & Schedule Changes: Transport schedules in Laos (such as train timings or river conditions for slow boats) may change due to weather, local regulations, or operator adjustments. In such cases, we will work with you and the operator to rearrange your travel or issue applicable refunds in accordance with our Refund Policy.
5. Responsibilities & Local Travel Disclaimer
- Travel in Laos involves inherent local variables (e.g., weather, road conditions, operator schedules). While our team on the ground verifies and manages every detail to ensure smooth travel, ToDoLaos is not liable for unexpected delays, operator cancellations, or disruptions caused by conditions beyond our direct control.
- Travelers are responsible for ensuring they possess valid passports, proper visas for Laos, and appropriate travel insurance.
6. Contact Us
For direct support, booking updates, or questions regarding these terms, reach out to our on-the-ground team via:
- Website: todolaos.com
- Support: Contact Form on site